Infrastructure/ Cloud Services

At Slogforce we are committed to providing high-quality outsourcing services to help small to medium-sized businesses establish essential digital business services

We work closely with our clients to understand their unique needs and provide customized solutions that meet their business goals

Our recruiters will create an IT support services team that can help you manage both on-prem Infrastructures as well as cloud implementation and provide you with the support you need to keep your business running smoothly whilst reducing costs. We can provide flexible service delivery management options to meet your specific project needs.

Under BOSS – Infrastructure & Cloud Services our objective is to streamline and enhance your infrastructure and cloud operations by leveraging the expertise of our virtual assistants. By outsourcing infrastructure support and cloud administration tasks to our experienced professionals, you can focus on core business activities while we ensure the reliability, security, and efficiency of your IT infrastructure.

Services Provided:

1. Infrastructure Monitoring and Management:

  • Proactive monitoring of your infrastructure, servers, and network devices
  • Performance optimization and capacity planning
  • Patch management and system updates
  • Configuration management and troubleshooting

2. Cloud Platform Administration:

  • Management of cloud environments such as AWS, Azure, or Google Cloud
  • Setup, configuration, and deployment of cloud resources
  • Cloud infrastructure monitoring and optimization
  • Backup and disaster recovery planning and implementation

3. User Access and Identity Management:

  • User account provisioning and access control
  • Management of user roles and permissions
  • Single sign-on configuration and management
  • User onboarding and offboarding processes

4. Security and Compliance:

  • Implementation and management of security measures for your infrastructure and cloud environment
  • Regular security audits and vulnerability assessments
  • Ensuring compliance with industry standards and regulations
  • Incident response and resolution

5. Technical Support and Issue Resolution:

  • Remote technical support for infrastructure-related issues
  • Troubleshooting network connectivity, server, and system issues
  • Escalation of critical issues to relevant IT support teams
  • Collaboration with vendors for hardware and software support
Benefits of Outsourcing to SlogForce

A. Cost Savings: Outsourcing infrastructure support and cloud administration tasks to virtual assistants eliminates the need for hiring and training in-house staff, resulting in significant cost savings for your business. Our services are scalable, allowing you to pay for the support you need, when you need it.

B. Expertise and Experience: Our virtual assistants possess extensive knowledge and experience in infrastructure support and cloud administration. We stay updated on the latest industry trends and best practices, ensuring you receive expert support for your IT infrastructure.

C. Time Efficiency: By delegating infrastructure and cloud-related tasks to our virtual assistants, you can free up valuable time for your internal team. This allows them to focus on strategic initiatives and core business activities, increasing overall productivity.

D. Scalability and Flexibility: Our services are scalable and adaptable to meet your evolving needs. Whether you require assistance during peak seasons, system upgrades, or ongoing support, we can adjust our services to align with your business requirements.

E. Enhanced Security and Reliability: Our virtual assistants prioritize security measures, ensuring your infrastructure and cloud environments are protected from threats. We also implement best practices to optimize system performance and ensure high availability.

Service Delivery Process

Step 1-Initial Consultation: We will conduct an in-depth consultation to understand your specific infrastructure support and cloud administration requirements, existing setup, and challenges.

 

Step 2-Customized Service Plan: Based on our consultation, we will create a customized service plan outlining the tasks, deliverables, timelines, and resource allocation specific to your infrastructure and cloud environment.

 

Step 3-Infrastructure Assessment: We will perform a comprehensive assessment of your infrastructure and cloud setup to identify any gaps or areas for improvement. This assessment will help us create an action plan to optimize your environment.

 

Step 4-Service Implementation: Our virtual assistants will execute the agreed-upon service plan, ensuring the smooth implementation of infrastructure support and cloud administration tasks. We will communicate regularly to provide updates on progress and address any concerns.