ERP/ Application Services

We understand that ERP systems are complex and require a high level of expertise to manage effectively.

Our ERP/ Application management teams will be trained to support you remotely and help reduce time spent on your business processes, fixing errors, and improve efficiency

We can onboard skilled resources onyour behalf to look at everything from process mapping and documentation to system
configuration, testing, and maintenance. With our help, you can maximize the benefits of your ERP/ Application and ensure that it meets your business needs.

Under BOSS – Application/ ERP support Our objective is to alleviate the administrative burden associated with managing your Application/ERP system, allowing you to focus on core business activities while we handle the essential administrative functions. By outsourcing these responsibilities to our experienced virtual assistants, you can streamline your operations and maximize the benefits of your application/ERP investment.

Services Provided:

 

  1. User Account Management:

 

  • Creating and managing user accounts
  • Assigning roles and permissions to users
  • Handling user access requests and password resets
  • Monitoring and maintaining user data integrity

2. System Configuration and Customization:

 

Assisting with system setup and configuration.

Customizing workflows, forms, and reports to meet your business needs.

Implementing system upgrades and patches.

Integrating third-party applications with your Application/ERP system.

3. Data Management and Maintenance:

 

  • Importing and exporting data to and from your Application/ERP system.
  • Ensuring data accuracy and integrity through regular audits and cleanup.
  • Performing data backups and restoration processes.
  • Implementing data security measures and access controls.

4. System Monitoring and Troubleshooting:

 

  • Monitoring system performance and identifying potential issues.
  • Diagnosing and resolving system errors and technical glitches.
  • Escalating critical issues to the appropriate IT support team, if required.
  • Conducting system health checks and performance tuning.

5. User Training and Support:

 

  • Providing user training on system functionalities and best practices.
  • Assisting users with troubleshooting and resolving application-related issues.
  • Creating user manuals and documentation for reference.
  • Offering ongoing user support and answering application-related queries.
Benefits of Outsourcing to Slogforce

A. Cost Savings: Outsourcing application/ERP administration tasks to virtual assistants eliminates the need for hiring and training in-house staff, resulting in significant cost savings for your business. Our services are tailored to your specific needs, providing a cost-effective solution.

B. Expertise and Experience: Our virtual assistants possess extensive knowledge and experience in Application/ERP administration. We stay updated on the latest industry trends and best practices, ensuring you receive expert support for your system.

C. Time Efficiency: By delegating application/ERP administration tasks to our virtual assistants, you can free up valuable time for your internal team. This allows them to focus on strategic initiatives and core business activities, increasing overall productivity.

D. Scalability and Flexibility: Our services are scalable and adaptable to meet your evolving needs. Whether you require assistance during peak seasons, system upgrades, or ongoing support, we can adjust our services to align with your business requirements.

E. Enhanced System Performance: Our virtual assistants proactively monitor your Application/ERP system to identify and resolve issues promptly. This ensures optimal system performance, minimizing downtime and disruptions to your operations.

Service Delivery Process:

Step 1-Initial Consultation: We will conduct an in-depth consultation to understand your specific Application/ERP administration requirements, system setup, and challenges.

 

Step 2- Based on our consultation, we will create a customized service plan outlining the tasks, deliverables, timelines.

 

Step 3-Knowledge Transfer: We will work closely with your team to gather relevant information about your products, services, policies, and customer support procedures. This will enable us to handle customer inquiries accurately and consistently.

 

Step 4-Virtual Assistant Assignment: Based on the scope of work and skill requirements, we will assign dedicated virtual assistants to your project. Our virtual assistants are trained professionals who will seamlessly integrate with your existing systems and processes.

 

Step 5-Communication and Collaboration: Our virtual assistants will maintain regular communication with your team to provide updates, seek clarifications, and address any concerns. We foster a collaborative working relationship to ensure smooth service delivery.